Author Archive

How to Skill Your Startup

Monday, June 6th, 2016

TechPORTFOLIO spoke to Sonia Strimban, manager, Venture Operations at MaRS Discovery District about the ideal evolution of startups within the accelerator community and the issues startups run into when it comes to finding employees with the right skills.

Sonia Strimban, manager, Venture Operations, MarsDD

We have such a large portfolio: we support 1,300 companies. The skill requirements change at each stage of the business.

In the beginning, when the startup is starting out and there’s a cofounding team, they’re either tech heavy — they’re coming out of lab, coming out of R&D, or university — and they’re missing the business side. The engineering skill is there, but they’re lacking the go-to market business capability, to understand how to productize, how to speak to customers, and attract investment.

Sometimes you have the opposite — a business team which has a great idea, they can design a great business plan around it — but they don’t have the tech capability on the team to build a MVP.

Our first intervention is to make our team aware of this. Nobody is going to give you money for an overdeveloped product without a business model.

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The second level is when they have built the product, when they have early traction and validate it. You’re looking a more mature capability to help launch and avoid some early business pitfalls, such as scaling too fast, hiring unnecessarily, and keeping it lean. You’re looking for an executive who has domain expertise and the background to manage a growth phase.

At series A [funding], typically, we see the most benefit in an executive in sales and marketing. If you’re not selling and you can’t accelerate growth, you’re pretty much toast. You need somebody who has revenue growth capability.

The last phase in the scaling phase is when they need someone with an operations skillset. A lot of founders are completely lacking that skillset. To scale a business from a ground up… You need a real COO/CFO capability and many people are lacking this.

This interview has been edited and condensed.

US Postal Service Considers Adopting Digital Currency

Tuesday, May 31st, 2016

You’d expect the likes of Nasdaq and Goldman Sachs to already be part way to adopting digital currency. But the US Postal Service is also eyeing the technology, known as the blockchain, as a way to reinforce its supply chains and grow its share of the financial services market.

The blockchain differs from the traditional banking record in that all financial transaction data are contained in a distributed ledger. This removes the centre of power from individual banks, and vastly increases security as multiple copies of a ledger where one entry depends on another (the “chain” in the blockchain) cannot be interfered with after they are filed.

According to CoinDesk, the Postal Service’s Office of the Inspector General (OIG) released a report that says ‘PostCoin’–either adopted from an established cryptocurrency or created by the government agency itself–could be used by customers to send international money transfers to a far larger number of places than its currently limited scope.

Blockchain technology could even be connected to pieces of mail for supply chain management, for “timely sharing of information and processing of payments”: while the report acknowledges that it may be somewhat impractical to attach a unique sensor to every single item of mail, the USPS could use its size to encourage adoption.

Randy Miskanic, the US Postal Service’s Chief Information Security Officer and VP of Digital Solutions, is urging caution because of security and regulatory uncertainty. This means there might not be a PostCoin particularly soon.

“We will evaluate the use of blockchain for each of the use cases and further review the available opportunities while considering the impact of the technology and financial restrictions,” he says.

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Early-Stage Startups Need More than Tech to Impress Investors

Tuesday, May 31st, 2016

TechPORTFOLIO interviewed investors, financiers, and academics and asked them what they look for in early stage startups – and how they define success. Here are their answers.

It’s sales and growth. But also the product

Chris Arsenault, managing partner at iNovia Capital, says that the most successful companies he has backed early-on have made sales and growth a priority: “It’s often easier for a startup to be 100% focused on the product, while sales take a back seat.” One of the biggest barriers facing startups is lack of sales-focused management teams, he says.

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However, he stresses, the product roadmap needs to incorporate upgrades and new features according to customer needs. The best practice is to find your customers and then develop your product in the early stages with their feedback.

“You can fill faster and iterate better by leveraging customers early in the startup process,” says Dr. Sean Wise, Associate Professor, Entrepreneurship, Ted Rogers School of Management at Ryerson University.

It’s the journey. But also the destination

“Success for me is not necessarily the same as what an entrepreneur defines as success,” says Matt Roberts, associate director at the IT Venture Fund at Business Development Bank of Canada. His aim is to build all the internal processes to allow the company to grow up and then get it set up to access series A funding.

“I want my companies to have the wherewithal to attract other outside capital, to continue to grow, and execute on the business,” he says.

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Michelle McBane, investment director at MaRS Investment Accelerator Fund, agrees. When the companies leave the stage of working on their key product and customers “then our companies are graduated, so that means they’ve passed the baton to the series A/B investors. That’s success for us.”

Your team, and the people around your team

“Diversity helps ensure there are different perspectives around the table, driving better decision making that will ultimately lead to better long term performance,” says Will Hutchins, Managing Director of Espresso Capital. “I believe this is true at all stages of a company’s growth–from startups to mature companies.”

“Startups have more needs than they have resources. Leveraging your community allows you to leverage what little resources you have,” says Dr. Sean Wise. A dense community offers cheaper and easier talent acquisition and, of course, more investors.

Tech Sector Leaders on Funding Challenges Facing Canadian Startups

Friday, May 27th, 2016

Startup founders need to think about funding options at all stages of growth. What kind of funding is available – or not – at which stages? We talked to investors, tech community leaders, and founders about the challenges attracting startup investment, cultural fit, and how some have negotiated funding issues.

While everyone we spoke to said there are challenges getting funding, there’s little consensus on where exactly those holes are – or how they should be filled.

Matt Roberts, Associate Director, IT Ventures, Business Development Canada

There are still gaps in the ecosystem. The gaps have narrowed significantly over the past five years but they’re still there. So it’s incredibly difficult for startups to find the first $500K or $1 million of investment.

There’s a reason for that. A lot of what we would call super angels are small seed funds. After they’ve done one seed fund they want to raise another seed fund. And they want it to be a little bit bigger, so they can get bigger fees and get a better paycheque. Because of that they can’t do the number of deals they were going to do before. They need bigger cheque sizes so they need to do bigger deals, and they move themselves out of the early seed market.

There’s a bunch of us in mid- to late-seed, and companies post-revenue, who do deals there. But there’s not a heck of a lot of companies that do early seed.

Traditionally there’s been a perception that there’s a gap in what we call late series B, maybe series C investments, the $100m+ valuation. I’d say that’s not as pronounced as it was two or three years ago.

David Hamilton, Founder of Lab T.O., a coworking space

I think we’re seeing entrepreneurs consider the benefits of bootstrapping based on their business model. Given the time and effort it takes to secure funding, a startup could lose its competitive advantage by seeking venture capital.

We’re also seeing companies use government grants, accelerators, tax credits, and other monetary and non-monetary resources to reduce their burn rate.

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Dr. Sean Wise, Associate Professor of Entrepreneurship at Ryerson University’s Ted Rogers School of Management

It is always a better idea to bootstrap. However if you’re going to raise initial funding the best thing you can do is do it through crowdsourcing. By crowdfunding your venture not only do you save equity but you gain access to early adopters.

Michelle McBane, Director, Investment Accelerator Fund, Toronto

The right companies are getting funded. Will I say that they’re getting funded as highly as they should? No. They’re always undercapitalized versus our US counterparts.

A similar company in the US would raise one to two to three times more than a company at this stage would. They’d likely get a higher valuation, which mean they could get a bit more money in. The bigger issue is that we’ve chronically underfunded our companies.

Sonia Strimban, Manager Venture Operations, MaRS Discovery District

Funding is challenging in Canada. There’s a government funding crunch – it’s not as abundant as in the US.

It’s a lot easier to get seed funding. There’s definitely a series A crunch. There aren’t that many funds able to hand out that capital. Post series A there’s almost nothing in Canada unless you’re going private equity or public.

There’s a trend to alternative financing. Business Development Bank of Canada are creating some interesting structures. Business are forced to be creative because of the funding structures here.

Will Hutchins, Managing Director, Espresso Capital

Canada’s technology sector has long suffered from chronic underfunding with the vast majority of early-stage companies relying on modest sums from friends, family and angel investors, or bootstrapping growth. But not all companies are fully aware of their funding options.

Our firm seeks to provide alternative sources of capital – in the form of debt financing – to support early and growth stage companies to achieve their growth objectives. It’s important that companies assess all potential funding sources – equity and debt – in developing their funding strategies.

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Chris Arsenault, Managing Partner, iNovia Capital

The funding cycles for tech companies across Canada have positively evolved over the last decade but still do not meet the startup to growth funding needs. To create a strong innovation ecosystem we need to be able to provide support, financial or otherwise, for startups and incentivize investment at all levels of their companies’ lifecycle. And we are not there yet–there is still a general lack of later-stage funding for Canadian tech companies.

We have upped the bar at the angel and early-stage funding levels, but when it comes to raising Series B round funding and upward to support growth for example, Canadian tech companies are still raising most of their capital from the USA. Canadian investors are missing out on generating returns by not backing the next generation of large high growth tech companies in their own backyard.

We will be that much more successful once we close this full-cycle funding gap.

Gregory Melchior, Founder of 4D Virtual Space

We’ve all invested our own money. We are now at series A financing but we have a reverse takeover structure to become a public company in Canada. We feel that the markets are the most efficient space to value your company–not by some mechanism that obfuscates financials.

We went to the small VC companies in Canada and it just wasn’t a fit. I’ve been in the global capital markets for 20 years, and if there isn’t a fit with the shareholders, it’s not going to work.

[Investors] in the very early stages are no more than a bunch of people that are retired and have invested $10-30,000. The last thing I want is to talk to is some retiree every single day because they invested in 4D Virtual Space.

Toronto Diversity Strengthens the “Cockroach Nest”

Wednesday, May 25th, 2016

Toronto was recently named the most diverse city in the world, and this status might help to explain the success of companies like Wattpad and other startups that have helped form the city’s cockroach nest.

A study by the BBC says that while Dubai has 83% of its population hailing from abroad, Toronto has a far wider spread of nationalities – 230 in all – so wide that it took one artist a year to find and photograph one person from each of these countries.

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Why Diversity Matters, a report by management consulting firm McKinsey & Co. reveals a strong correlation between diversity and financial success: companies in the top quartile for racial and ethnic diversity are 35% more likely to have above average returns.

Chris Arsenault, managing partner at iNovia Capital, says that companies that prize diversity within their own culture make better hires and have more fully engaged employees.

“As a diverse workforce understands and relates to its customer base, it can also serve to drive innovation, being better equipped to design and develop products and services that meet the needs of a diverse market,” he adds.

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WattPad, a Toronto-based community publishing and e-book distribution platform, is following that exact strategy.

“The majority of Wattpad employees can speak a second or third language,” the company’s founder, Allen Lau, explains in a Globe and Mail editorial. “They are world travellers, having lived in 76 different cities around the world. Many are immigrants or first-generation Canadians. The perspective they bring is invaluable.”

WattPad’s initial growth in English only was slow, but when he started hiring country managers who could not only translate language but understand cultural norms, he was able to expand and adapt his product, tailoring it to content creators depending on nationality. This has resulted, for instance, in WattPad stories being adapted for Filipino media.

 

 

“I believe that Toronto’s diversity gives me an unfair advantage,” says Lau.

“Local startups are now global on day one,” adds Dr. Sean Wise, Associate Professor of Entrepreneurship at the Ted Rogers School of Management.  “Not only does diversity lead to innovation through an exchange of ideas, diversity can allow you to go global.”

For more on the opportunities and challenges facing Toronto as a tech startup ecosystem, read our in-depth analysis, Shopify Takes Vacant Blackberry Throne – And What’s Next for Ontario.

Tech Investors and Founders Identify Bankable Technologies

Tuesday, May 24th, 2016

“Whenever a market or a technology changes, thereʼs a huge opportunity for new businesses,” author and entrepreneur Seth Godin said in The Bootstrapper’s Bible.

Godin’s comment from more than a decade ago, which addresses what’s now generally referred to as “disruption,” resonates among entrepreneurs more than ever. To address this, we asked each of our launch week interviewees what technology is going to be the most bankable in the next few years? Here’s a selection of their answers.

Artificial Intelligence

“We’re at that tipping point,” says Sonia Strimban, Manager of Venture Operations at MarS Discovery District. Artificial intelligence is already ubiquitous and will grow. “That tech is coming exponentially. Deep learning is really accelerating the pace of applications, not just the core but the application layer of what AI can do.”

“There’s a lot of public misconceptions. There’s already so much AI that some people don’t realize,” she says. Films such as Spike Jonze’s Her, for example, might talk about AI, but don’t really represent its real-life use.

Michelle McBane, director of the Investment Accelerator Fund, which is based at MaRS, noted that some entrepreneurs are deliberately adding machine learning to their startups to get noticed.

Virtual Reality

Matt Roberts, associate director at the IT Venture Fund at BDC Capital, says VR is worth watching in the longer term. “Everybody’s gotten a bit of a hype cycle going for it. We’re really going to start seeing excitement around VR in the next 2 to 3 years.”

“It’ll be like the Wii was for a generation,” he added. “A complete change of how people interact with technology.”

Self-driving cars

Bill Jacobson, founder and CEO of Boston-area startup space Workbar, says self-driving cars and the effect they have on transportation will be profound. “I have kids and I feel like they’re likely not going to own a car,” he says.

The technology could be coming a lot more quickly than we think, Jacobson added. “From a safety standpoint we’re in this middle ground where we have a driver that is highly distracted behind the wheel… that’s likely more dangerous than handing over control to a computer.”

Amir Azhari, president of AOMS – a Waterloo, Ontario-based fiber optic solutions startup, also identified self-driving cars. Azhari said AI’s rapid development is linked to autonomous vehicles’ success and regulations will catch up, even though “there are now just regulations and government laws that limit accessibility.”

 

What IBM’s Watson Thinks of HBO’s Game of Thrones Characters

Friday, May 20th, 2016

When we found out we could access IBM’s Watson to analyze conversation tone, obviously our first idea was to apply it to HBO’s Game of Thrones.

So we coded a scraper and extracted the dialogue on Wikiquote of all the main characters. We then unleashed Watson’s Tone Analyzer — a tool for understanding the emotional impact of text — to assess five core emotions, as well as overall emotional stability, confidence, and agreeableness.

The Tone Analyzer is part of IBM’s Watson suite that includes several tools for textual analysis, such as concept search and linking, visual comprehension, and language translation. It’s accessible through an API on the IBM Bluemix cloud platform.

It’s no surprise no one in Westeros turned out to be especially emotionally stable (we’re looking at you Ramsay Bolton). In fact, the majority of characters we tested, from the Khaleesi herself to Jon Snow and even jolly old Tyrion Lannister, turned out to be mainly very angry and not at all joyful.

But the results we did find – some expected, some not – reveal a bit more about a few of the players.

Here’s our (spoiler free of season six, we promise) analysis.

CHARACTER: Joffrey Baratheon

RESULT: ANGER

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Rage is the overriding emotion for Joffrey the False. Interestingly, though, no one particular line in our textual analysis stands out as being obviously furious or malicious. This, of course, is worse because it just shows the continual burning rage inside the boy king.

CHARACTER: Sansa Stark

RESULT: Even ANGRIER than Joffrey

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Sansa’s incandescent fury is clear at several points – and the Tone Analyzer has picked up on this. Her reputation among fans as a passive flower is completely undeserved. There’s not a great deal going on with conscientiousness, which could suggest machinations to come.

Combine this with her sky-high confidence and it seems we have identified that Sansa is a rising power player in the battle for the Iron Throne.

CHARACTER: Arya Stark

RESULT: Low confidence

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A girl has no name…or confidence. Arya rates very low on the confidence scale for a Game of Thrones character. In fact, there are only four lines in her entire script that rate as confident. The rest don’t score anything at all. It looks like the first step of Faceless Man assassin training is breaking the spirit.

Still angrier than a burning nest of wasps, though. Just ask Meryn Trant.

CHARACTER: Varys, Master of Whispers

RESULT: Calm and in control

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Varys once said: “The storms come and go, the waves crash overhead, the big fish eat the little fish, and I keep on paddling.” With lines like this, we’re not shocked to see the tone analysis of his language shows he rarely raises his voice. He’s unique in Westeros in being able to regulate his emotions and keep his cards close to his chest. Clearly, he’s perfectly suited to his role as spymaster regardless of who he serves.

Is there a character you want to analyze? Try the Tone Analyzer now.

If you want to incorporate IBM’s Watson into your own application hosted in the cloud, click here.

Agriculture. Healthcare. Real Estate: Three IBM Bluemix Use Cases

Thursday, May 19th, 2016

We spoke to a sample of Canadian startup entrepreneurs using IBM Bluemix to support their apps, and found a key theme was the amount of time and resources saved by leveraging Bluemix technology.

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Agriculture

The PlantID3 mobile app is used by agricultural professionals to monitor crop health. The service is in beta testing with 2,000 trial users and a soft launch is planned later this year in Australia.

Dylan Lidster, founder and CEO of PlantID3, says in agricultural tech, startup organizations clear a path for the larger corporations because they can pivot quickly and spend less money getting to market.

“The aging demographic of agriculture is quickly rolling over as a new tech sophisticated producer enters the market, open to change and moving swiftly,” he says.

In the app a farmer might take a picture of an apple tree with a disease. The app then searches through the database for pattern recognition and tags. The image is tagged and stored, and then feeds into recommendations for remedial practice, such as pruning techniques, fertilization or spray application. The database of image storage and tagging and the recommendation tree run off IBM’s BlueMix infrastructure.

Lidster is making sure that the customer base is involved at the early stages of development of the PlantID3 app, to ensure product fit with the interface. Being cheap and quick to scale is key.

“[BlueMix] saves many hours of labour and provides us with advanced services such as use of Watson that we could not achieve without the support of IBM,” says Lidster.

Healthcare

Speed and scalability are also paramount when you’re building an app that transmits health data. With SwiftPad, when patients take a photo of their prescription and send it to their pharmacy of choice, they can get real-time feedback on when their medication is ready and can opt to have it delivered.

Saif Abid, CTO of SwiftPad, says: “Currently, we have around 12 services running on IBM’s Bluemix network. To put this in a financial perspective, we’re spending around 75% less than we would with other competitors.” Among the services used are CloudFoundry, push notifications, and Watson.

“With Bluemix, we’re able to focus on engineering the best solution possible for our users without having to compromise the quality of tools and services we use,” says SwiftPad CEO and co-founder Amir Motahari.

Real Estate

Gregory Melchior, CEO of real estate software startup 4D Virtual Space, is using social media marketing as a key part of his growth strategy. His organization aims to replace floor plans for real estate developers. Instead of constructing a sales centre, realtors would use the app to show customers through a space, allowing prospective buyers to walk through and even visualize how their own furniture might look.

Feedback from users is vital, and quickly accessed. “With IBM Watson we’re able to get, per month, 500,000 documents analysed in social media immediately,” says Melchior. “We hit the ground running.”

Click here for a free IBM Bluemix trial.

 

 

 

Choosing the Wrong Accelerator Can Get You Nowhere Fast

Wednesday, May 18th, 2016

Accelerators can put startups on a fast track towards growth-stage success, but founders shouldn’t be tempted to apply to a program simply on the basis of acceptance chances. Geography, funding, office space, and mentorship availability are all important, and there are still other factors to keep in mind.

We asked interviewees during our launch week about what’s most crucial for startup founders considering accelerators.

“It is very important to get the right accelerator based on the product that you have,” says Amir Azhari, President and COO of AOMS Technologies, a startup focused on fibre optic sensors for extreme environments such as oil and natural gas wells. The first accelerator he tried, which focused on software and app development, wasn’t meeting his needs.

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Azhari joined the RIC Centre, in Mississauga, Ontario, Canada, which he says worked better because of its manufacturing focus.“[They] introduced us to different potential investors who might be interested in our technology,” he says.

Sonia Strimban, Manager of Venture Operations at the MaRS Discovery District in Toronto, adds that accelerators help avoid isolation. “There’s a compounding network effect. If you’re not part, you’re missing out in introductions and meetings with potential investors. You have to be part of the community to receive the exponential effects of the momentum.”

Matt Roberts, associate director at the Business Development Bank of Canada’s IT Venture Fund, agrees that accelerators provide an important role, particularly with filling missing skills in your initial team. “They’re more often than not providing advice and feedback to allow founders to do some of that early sales and marketing themselves, or giving them advice and connections to make the first hires they need.”

But perhaps the best value you can get out of an accelerator is working with those already established. According to Strimban: “Founders like to learn from each other. There’s an element of trust they have with other entrepreneurs… It’s invaluable knowledge that will save you so much time and effort if you can benefit from the experience of others.”

Demand for Fintech Innovation Creates Cooperation Ecosystems

Tuesday, May 17th, 2016

Pushed by surging demand for tap-and-go everything, banks are embracing fintech startups as channels to innovation instead of engaging in an all-out war to shut them down. This race for fintech solutions doesn’t stop at specific partnerships; it’s leading to fintech ecosystems.

Bill Jacobson, CEO and Founder of Workbar, a coworking network across the Greater Boston area, has created a relationship with Digital Credit Union, one of the largest credit unions in the US. They have a space that hosts fintech companies for six months.

The arrangement is a quid pro quo.

“The [startups] get to work with DCU and see real problems. It’s a great way for them to develop beta customers, accelerate the effort to work on real issues. It gives them space and access to the Digital Credit Union management team as well,” Jacobson says. Meanwhile, Digital Credit Union is “doing this to get closer to startups and new ideas..”

Google, Apple, Amazon Service

According to PwC’s March 2016 report, Blurred lines: How FinTech is shaping financial services, consumers expect the same service and innovation from banks as they do Google, Apple, and Amazon.

The fintech division of Toronto’s MaRS Discovery District – a startup incubator – is another example of the cooperation growing between banks and startups.

“There’s not necessarily a threat, or friend-or-foe sort of mentality” among banks sponsoring programs at MaRS, says Adam Nanjee, head of MaRS’s fintech division.  “They want to work with the startups.”

Financial institutions are wrestling with the competitive implications of fintech. The PwC report says 20% of their business is at risk by 2020, so many are already partnering with more nimble, innovative startups. Funding of fintech startups last year reached $12.2 billion.

Gregory Melchior, a startup co-founder who previously worked at Bank of Montreal and Merrill Lynch, says: “If you’re standalone you’re not going to survive. You need to have a white-labeled solution and work with the banks.”

For more on the fintech threat facing financial institution, read Startups Eat Into the $4.7 Trillion Financial Services Industry.